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ORDER MANAGEMENT REPRESENTATIVE (Urgent Hiring)

Position Description

  • Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
  • Create and optimize request tickets for own processing and enquiry transparency via internal operating system
  • Follow up on pre-defined customer interactions within set SLA
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders

Required Qualifications