Account Servicing: Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent potential job risks
Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online technical support, and assist customers with other account-related concerns
Required Qualifications
At least high school level
Comfortable using English in conversations
Knowledge of financial processes or fraud prevention is a plus
Interested in starting a career in the Business Process Outsourcing (BPO) sector; Career shifters are welcome
